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Episode 1

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Published on:

14th Nov 2024

Navigating Tough Times & Why Excellent Service Matters More Than Ever

Are you feeling the impact of the current economy on your bookings or struggling to make your B&B stand out in a crowded market? In this episode of Mind Your B&B Business, I’ll tackle two essential topics to help you overcome these challenges. First, I’ll share tips on staying resilient and focused when things feel beyond your control. Then, I’ll dive into why providing exceptional guest service is more important than ever - and how it can set your B&B apart in today’s market. If you’re looking for actionable insights to boost both your confidence and your bookings, this one’s for you!

Timestamps

[00:00] – Introduction and overview.

[00:56] – Mindset Matters: Navigating tough times.

[05:00] – Guest Magnet: Why excellent service matters more than ever.

Key Takeaways

1) Focus on what you can control. Shifting your attention to actions within your control builds resilience and helps you stay steady, even in uncertain times.  

2) Understand the importance of amazing guest experiences. Exceptional service matters now more than ever - it’s the differentiator that makes your B&B memorable and valuable to guests.    

3) Build loyalty with stand-out service. Making guests feel special with thoughtful touches encourages repeat bookings and inspires positive recommendations that attract new guests.

Resources

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Next Episode

In the next episode of Mind Your B&B Business, I’ll be talking about how to prevent others from holding back your success, as well as sharing three simple ways to maximise your social media efforts to bring in more bookings. Make sure you don’t miss it!

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About the Podcast

Mind Your B&B Business
For Bed and Breakfast Owners Who Want More
Welcome to Mind Your B&B Business, the podcast for passionate B&B Owners who want to attract direct bookings, boost profits, and create a business that works for them - not the other way around!

I’m Stephanie Thomas, founder of the B&B School and a former B&B Owner who built a thriving, award-winning accommodation business - during a recession, no less. Now, I’m here to help you create more bookings, more money, and more freedom.

After turning my own struggling bed and breakfast into a true success story, I founded the B&B School to help others do the same. Over the past 14 years, I’ve guided thousands of B&B Owners worldwide in taking their businesses to the next level with practical strategies that deliver real results.

Every Sunday join me for impactful, under-10-minute episodes filled with actionable advice in two key areas: Mindset and Marketing. In 'Mindset Matters', I'll help you stay motivated and focused, while 'Guest Magnet' offers tips to help you stand out in a crowded market and attract more guests without relying on OTAs.

This podcast is for B&B Owners who are ready to work smarter, not harder, and build a business that’s as rewarding as it is successful. Whether you’re looking for more guests, increased profits, or a better work-life balance, you’ll find the guidance and inspiration you need right here.

Join me each week and let’s create a business that not only fills your rooms but also fills your life with freedom and fulfilment.

About your host

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Stephanie Thomas

Host of the Mind Your B&B Business Podcast and founder of the B&B School, I’ve been working with passionate B&B Owners since 2010, helping them build thriving, sustainable businesses. My goal? To help you create a business that not only wows your guests but gives you the freedom to enjoy a life you truly love. If you have a topic you'd love me to cover or you have any feedback just drop me an email: team@thebnbschool.com. I'd love to hear from you!